Frequently Asked Questions
Expert advice for your sewing and cleaning needs.
What is your return policy on sewing machines and vacuums?
We offer a 30-day return window for most unused products in their original packaging. Please note that specialized embroidery software and opened needles or bobbins are non-returnable.
Do you offer shipping for large floor models?
Yes, we provide secure, insured shipping for all sewing cabinets and heavy-duty vacuum units. Delivery timelines typically range from 5 to 10 business days depending on your location.
Are the machines covered by a manufacturer warranty?
Absolutely. All new sewing machines and vacuum cleaners sold by Imagine Sewing & Vacuum come with full manufacturer warranties. We are an authorized service center and can assist with any warranty claims.
Can I get a demonstration before I purchase?
We provide detailed video demonstrations and virtual consultations for our online customers to ensure you choose the model that best fits your specific creative or cleaning projects.
Do you provide repair services for older models?
Yes, our certified technicians specialize in the maintenance and repair of a wide range of brands. You can ship your machine to us or drop it off at our service hub for a professional tune-up.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you invest in high-quality equipment today.